We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email our studio manager at email@example.com . Please feel free to browse the questions we often get asked, but if you have a question you don't see answered, please send us a message!
Select a Catagory to view questions.
Do you deliver every image you shoot?
No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.
Do you provide videography services
YES WE DO! To get information about videography, click here.
Have you shot at my venue before?
We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
Do you do destination weddings? What additional fees are associated with destination weddings?
Josh Russell Studios is based out of Kaukauna Wisconsin, a small suberb of Green Bay, however we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations. Because of our frequent trips to the Orlando and Clearwater Florida Area, special, lower rates may apply depending on the specific circumstances. Contact us by clicking here.
Which photographers will be shooting my wedding?
Josh Russell will be the photographer for your engagement session and wedding. If you have booked a collection with two photographers then Josh's wife Casey is the primary 2nd shooter, otherwise an equal 2nd shooter will be with Josh and you will get the same amazing photos that you have seen on this webiste!
Do you provide partial day coverage?
Yes, we do offer partial day coverage starting at $1,950. However we highly encourage all of our wedding couples to consider what they may be missing by not having us for the entire day!
Does your studio do headshots, individual portraits, family portraits, commercial photography, or other types of photography?
Yes we do! We have a website devoted to this that you can find here.
Why are our prices higher than others?
As the digital age booms, is has become much easier to take pictures. Even our cell phones are capable of taking amazing photos! What sets us apart and the reason we charge more than other photographers is our ability to not only take amazing photos (which should be a given), but to read you as a couple, and your family to get the most personal photos we can. It is our job to intertwine ourselves with you and your guests as to make it feel like we have known each other for years! We often remain close friends with many of our couples because we get along so well through the entire wedding process. We take the time to learn about you, your interestes, what you want from us, and how we can all make magic behind the shutter!
How much does wedding photography cost?
Wedding photographers can range from a few hundred, to sometimes $20,000+, it is important that you meet with a few different photographers prior to booking so you can gauge what you are looking for and if the person you are booking is the right fit for your vision! We often suggest meeting a photographer under your expected budgets, somebody at your budge, and somebody above your budget. Sometimes you mesh well with the lower priced photog, and this will help you save. However, sometimes you might absolutely fall in love with higher priced photographer and decide to invest a little more into wedding photographer. Most often times, the higher priced photographer is priced at this level for a reason, they have the training and schooling to capture the best photos, as well as they know what it takes to make the entire process easy and personal. This is not always the case though, so make sure you meet with a few photogs prior to booking!
Style and Quality Questions
What is your philosophy regarding photography?
Please click here for details on our wedding photography philosophy.
What is your photography style?
Josh Russell and his entire team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery.
Can we see an full event from start to finish?
Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.
My venue is very dark. How does your studio handle these situations and can I see samples?
We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
Post Production Questions
Do you touch up all the images in our image download?
Yes we do. Every image we deliver is post produced with our unique signature style of
What do you mean by “touching up” the photos?
“Touching up” in our studio is the same as our signature (standard) post-production. See the question below for clarification.
What is the difference between advanced and custom; and why are there additional costs for a custom retouch?
Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project. Please contact us for a quote for custom post-production.
Do you shoot in jpeg or raw file format?
RAW! We always shoot raw. This allows us the maximum quality on every image and allows us to manipulate the photo without losing pixels when editing.
How long does it take to get my wedding photos back?
Typically all of our couples see their photos back 6 to 8 weeks after their wedding. In some instances this may vary depending on time of year and our schedules. If you need your photos back sooner than the 6 - 8 week time fram we would be happy to discuss rush editing options and pricing.
Wedding Day Questions
How many hours do you suggest we set aside for wedding day photos?
Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.
I have downtime between events on my wedding day. Will I be charged for that downtime?
For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits. During our "downtime" is also when we edit the "same day edits" that come in our collections!
What happens if we go over the contracted amount of time?
Typically we do not follow a time schedule, so you will not be charged for overage. However, we understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
Why do we need to charge for additional coverage?
We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.
Engagement Session Questions
When can we expect to see our photos from our engagement session?
Post-production for engagement sessions are completed 2 to 3 weeks after the date of the shoot. If you require the images to be completed prior to 2 to 3 weeks after the date of the shoot, a rush process fee will be charged.
When should we do our engagement session?
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s).
Can we schedule our engagement session for a Saturday?
Because most weddings occur on Saturdays, we typically do not shoot engagement sessions on this day. If you can only do your engagement session on a Saturday, we can tentatively schedule your engagement session on a Saturday, however, if a wedding is scheduled for that day, later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.
How many images do you typically deliver from an engagement session?
We typically deliver anywhere from 30 to 50 images per 2-hour engagement shoot.
I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?
Custom save-the-date images are priced at $250 per image and can be added on to any collection.
When and where can we view our engagement pictures?
Your engagement session images will be completed no more than 4 weeks after the date of the shoot. If you require the images to be completed prior to 4 weeks after the date of your shoot, a rush edit fee of $250.00 will be charged.
Albums, Prints, and Books Questions
How long does it take to get my prints?
How long does it take to get my album?
How many images do we get in our wedding day album?
Our signature Josh Russell Studios album contains up to 100 images. If you’d like to add more images, you are welcome to do so for a small fee per additional image.
Can I add more images to my album?
Extra images beyond what is included in your collection can be added for an additional cost.
Image Download Questions and Legal Questions
What size can we print our photos up to with our full resolution image download?
In most cases, you can print your photos up to 30x40 without any quality loss.
What rights do I have to the digital prints?
You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Josh Russell Studios.
Do you provide the RAW files from my engagement session and/or wedding day?
Each of our collection comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.
How many images do you deliver on the image download?
For a 2-hour engagement session we typically deliver 25 - 40 images and for a wedding , we typically deliver 20 - 30 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
How long will my images stay online for me to download?
We keep your images online for 1 year after your wedding date. You can download them any time prior to that. If you need an extension on this time frame we'd be happy to extend it but you will need to contact us to do so. Once the gallery is taken down, there will be a small fee to re-upload the images. We keep your files on hand for 3 years after your wedding stored locally on our database hard drives.
Can we get a USB of our wedding photos?
Absolutely. Most of the time I will invite you in to my studio to view your images with me. At this time if you would like a USB of your images I will provide it to you.
How do we get our photos?
After the entire session is edited, I will invite you into my studio for a private veiwing. There is champagne, nice music and some alone time for you, as a couple, to relive your wedding day through my vision. Don't worry, we have tissues too!
Meeting Policy Questions
We live out-of-town. Is it possible for our family/friends to meet with you instead?
We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.
We’re very busy and won’t be able to meet. Are there any other options?
We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about collections and get a sense of the photographer’s personality, webcam appointments can be arranged.
Do you travel to meet clients?
Due to the limitations of our schedule, we currently do not travel to meet clients. We also enjoy bringing you into our state of the art photography studio to show you a little more about us and what we do!
Payment and Tax Questions
How do I reserve you for my date?
All dates are reserved once we receive your signed contract and the retainer fee.
What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
Standard rates apply for overtime. Overtime is billed at the rate of $500/hour per Master Photographer and $400/hour per Associate Photographer.
Is there an additional fee if we pay via credit card?
Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.
Are taxes included in your collection prices?
No they are not. 5.5% WI sales tax will be included on every wedding collection at the time of booking.
If we cancel the wedding, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.
If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
Generally yes, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.
Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
All travel expenses are based on the distance between your event location(s). All destinations beyond 100 miles round-trip from Josh Russell Studios will be negotiated and handled on a case-by-case basis.
Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Chicago, for example, can take over 3 hours each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.
Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?
We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round as we travel nationwide. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.
If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?
Unfortunately, collecting in cash does not exempt a photography studio from paying Wisconsin sales tax on the amount of the collection price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within Wisconsin State Law if you would like a service only collection.
When is my final payment due?
Final payment is due 60 days prior to your wedding. This is so we do not have to remind you of any money obligations when you should be thinking about your final preperations for your wedding day. The last two months can be hectic, so we do not want to add stress to you!